The wobie box is connected to Wi-Fi but isn't shown in the app. What can I do?

Can't see the wobie box in wobie fav although it's connected to Wi-Fi? Check your network and restart the devices.

First make sure that

1. both the wobie box and your phone are on the same Wi-Fi network.
2. during the connection process, Bluetooth is off on your phone. 

Troubleshooting steps

If the wobie box still isn't shown in wobie fav, try the following:

1. Update wobie fav to the latest version.
2. Turn off the wobie box and close the wobie fav app completely, rather than leaving it in the background.
3. Turn the wobie box on again.
4. Wait for the wobie box to connect to Wi-Fi. You'll hear its distinctive ‘Mhm’ sound shortly after the wobie box starts.
5. Open wobie fav again. The wobie box should soon appear.
6. Make sure your phone and wobie box are on the same 2.4 GHz network. Some routers use the same name for 2.4 and 5 GHz. Your phone may use 5 GHz while the box uses 2.4 GHz. Try turning off 5 GHz temporarily.
7. Check whether the router allows connected devices to communicate with each other. (Not all routers offer this setting.) 

Tip: You can change the wobie box's name in wobie fav settings.