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My wobie box won't connect to Wi-Fi. What can I do?

When connecting a wobie box to a new home network, the wobie fav app helps your phone or tablet connect directly to the box over Wi-Fi. Make sure that: 

  1. Wi-Fi is enabled on your phone or tablet.
  2. The wobie box is in pairing mode.
  3. Ideally, the wobie box is plugged in
  4. and both it and your phone are close to the router. 
If setup still fails, check the router, phone and box. All three need to communicate.

Your router – network settings: 

  1. Check that the router is on and 2.4 GHz Wi-Fi is active. For a test, turn off 5 GHz in the router settings so your phone and box join the same network.
    Alternatively, create a separate 2.4 GHz guest network*. Your router manual should explain how.
    If the 2.4 and 5 GHz bands share a name (SSID), give them different names, such as MYWIFI_2.4GHz and MYWIFI_5GHz. Or use a 2.4 GHz guest network. Connect your phone to it as well for wobie fav and Spotify Connect to work reliably.
  2. A test with a phone hotspot** can help you find out if router settings are the cause. See this guide.
  3. Turn off any VPN.
  4. In your router settings, check that ‘Wi-Fi devices can communicate with one another’ is enabled. Not all routers offer this option. For encryption, choose WPA2 instead of mixed WPA2/WPA3 or WPA3-only.
  5. Using a repeater or mesh network? Read this article. Turn off the repeater or mesh temporarily to see whether it's involved.
  6. Check that nearby wireless devices, such as a baby monitor, aren't causing interference.
  7. 🔥 Restart the router and wait at least three minutes before switching it back on.
  8. Make sure the router's 2.4 GHz band works. A problem can sometimes affect only one band. 


Your phone: 

  1. Some routers use the same name for both the 2.4 and 5 GHz bands. Your phone may join 5 GHz while the wobie box uses 2.4 GHz. Check that your phone is on 2.4 GHz. If both bands share a name, adjust the router settings as described above.  
  2. Restart your phone or tablet and wait at least three minutes before turning it back on. 
  3. If possible, try another phone or tablet.
  4. If your phone uses a VPN, turn it off and try connecting again.
  5. Make sure wobie fav has permission to use Bluetooth, the local network and location.  


Your wobie box:

  1. Restore factory settings by holding the mode button for at least ten seconds while the box is on and in Wi-Fi mode. This button switches between ‘Wi-Fi > Bluetooth > microSD card’.

* If you set up your box using a 2.4 GHz guest network, connect your phone to it too for Spotify Connect and rainbow button setup.

** If you used a phone hotspot for the test, reconnect the box to home Wi-Fi afterwards so it doesn't use your mobile data. 


At a hotel? 

To learn about hotel and other semi-public Wi-Fi networks, read this article. 
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