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My wobie box cannot connect to the Wi-Fi – what can I do?

When you connect your wobie box to a new home network, you'll need to connect your smartphone or tablet directly to your box via Wi-Fi. The wobie fav app will help you with this. To do so, please make sure of the following: 

  1. Wi-Fi is turned on on your smartphone or tablet.
  2. Your Wobie Box must be in pairing mode.
  3. Ideally, your wobie box should be plugged in
  4. and you sit near the router with the Wobie box and your smartphone to ensure a good signal. 
If all of the above is in order and you're still experiencing a connection error, here's what you can do with your Wi-Fi, your smartphone, and the wobie box. Since all three components need to communicate with each other, it's important to check all of your devices:

Your router' – 's network settings: 

  1. Check to see if your router is turned on and if the 2.4 GHz Wi-Fi is enabled, and try disabling the 5 GHz frequency band in your router settings just to test it out , to "force" the wobie box and your smartphone or tablet onto the same network.
    Alternatively, you can set up a 2.4 GHz guest network* on your router. You can find instructions for setting up a guest network in your router’s manual.
    One more note about router settings: Many routers broadcast the 2.4 GHz and 5 GHz networks under the same name (SSID), which can cause connection problems. We recommend assigning different names to the two frequency bands, for example, YOURWIFI_2.4GHz and YOURWIFI_5GHz. If you want to play it safe, set up a dedicated 2.4 GHz guest network. Be sure to connect your smartphone to this network—this is the only way to ensure a reliable connection to the wobie fav app and Spotify Connect.
  2. Using a mobile hotspot**, you can check whether a connection to the wobie box is possible and thus narrow down the network settings as the cause of the connection problems. Instructions on how to connect the wobie box to a mobile hotspot are provided here.
  3. Disable any VPN clients.
  4. Make sure that the checkbox next to "Allow active Wi-Fi devices to communicate with each other" is selected in the router settings (Note: This configuration option is not available on all routers). If the encryption is set to a combination of "WPA2/WPA3" or only "WPA3," change it to "WPA2."
  5. Do you use a repeater or a mesh network? If so, this article is relevant to you. Try disabling the repeater or mesh network to further narrow down the cause of the problem.
  6. Make sure that no other wireless devices (such as a baby monitor) are causing interference.
  7. Perform a 🔥restart of the router. Wait at least 3 minutes before turning the router back on
    .
  8. Make sure the router's 2.4 GHz frequency band is working (sometimes, only certain frequency bands on a router may be malfunctioning). 


Your smartphone: 

  1. Some routers provide both a 2.4 GHz and a 5 GHz network under the same name. It’s possible that your smartphone is sometimes connected to the 5 GHz network while the wobie box is connected to the 2.4 GHz network. When selecting a Wi-Fi network, make sure your smartphone is connected to the 2.4 GHz network. If the router doesn’t list the frequency bands separately as available Wi-Fi networks, you can adjust the router settings accordingly (see “Network Settings” (1.) above).  
  2. Restart your smartphone or tablet and wait at least 3 minutes before turning it back on.  
  3. If possible, try using a different smartphone or tablet to see if that works.
  4. If you have a VPN client enabled on your smartphone, turn it off and check whether the wobie box can connect to the wobie fav app.
  5. Make sure the wobie fav app has permissions for Bluetooth, thelocal network, and location.  


Your wobie box:

  1. Reset the wobie box to its factory settings by pressing the button used to switch between connection types—"Wi-Fi > Bluetooth > microSD card"—for at least 10 seconds. The wobie box must be turned on and in Wi-Fi mode to do this.

* If you've set up your wobie box with a 2.4 GHz guest network, your smartphone must also be connected to that Wi-Fi network so you can play music on the wobie box via Spotify Connect and set up the rainbow buttons.

**Be sure to remember: If you've temporarily set up the wobie box using a mobile hotspot, make sure to reconnect it to Wi-Fi right away so you don't use up your data allowance! 

Are you at the hotel? 

Would you like to connect the wobie box to a (semi-)public Wi-Fi network, such as a hotel or company network? Please read more here:. 
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