Contact – Support Request

Support

Yes, we ask a lot of questions, but hopefully this will enable us to help you more quickly and in a more targeted manner.

Contact us any time

Freitext

INFORMATION ON THE TECHNICAL ENVIRONMENT

operating system version of your phone*

Mesh network or repeater in use?*

News*

What have you already done to solve the problem?

Freitext

In our FAQs we offer help on various topics, such as "Setting up and connecting".

Freitext

INFORMATION ABOUT YOU

First name*

Last name*

E-Mail-Address*

Order number*

Delivery address in case of any exchange*

no change since order

the change

New / Different Address

I want to send a file attachment

Upload file

Data Protection*

I agree to the privacy policy (https://www.wobie.de/privacy-police).

In the FAQs you will find answers to the following questions:

My wobie box does not connect to the WLAN After setting up, the box is not displayed in the wobie fav app Radio interference – what to do if the music isn’t playing smoothly? Can repeaters and mesh networks be the cause of connection and radio interference? After the firmware update the wobie box no longer works What is the current firmware version

Would you like to write us an email? Of course that's possible too. Guidelines for a support request:

If you need help with your wobie box, please use this contact form or send us an email to support@wobie.de. So that we can help you as quickly and effectively as possible, please describe your problem as precisely as possible:

Tell us your order number and your buyer's name so that we can assign your case. If your partner (not the buyer) contacts us, please also tell us the shipping address, as we cannot match the name and email address in this case.
What is the problem?
When does it occur?
Do you have an Apple (iOS) or Android smartphone AND tell us the version number of the operating system.
Do you use repeaters or a mesh network?
Please also tell us what you tried to solve the problem. We provide help on various topics in the FAQs.