Error naming the wobie box during setup – How to proceed

If an error occurs when setting up the wobie box when you try to give it a name, there may be several reasons for this. Please follow these steps:

1. Restart app & devices

• Make sure you have the latest version of the wobie fav app installed.
• Turn off the wobie box .
• Close the wobie fav app completely (don't just put it in the background).
• Turn the wobie box back on and wait for the typical “Mhm” sound – this indicates that it is connected to the Wi-Fi.
• Now open the wobie fav app . The wobie box should appear and can be named via the settings.

2. Alternative connection method

If the box does not appear automatically:

• Tap “Connect existing wobie box” and wait until it appears in the list.
  Requirement: The box must already be connected to your Wi-Fi (recognizable by the “Mhm” sound).
• No sound? Then it's not connected to the Wi-Fi network yet. Select "Set up new wobie box" to establish the connection.

3. Check Wi-Fi

• 🔥 Make sure your Wi-Fi is set to 2.4 GHz – this is especially important!
  If it still doesn't work, try setting up the wobie box via a mobile hotspot or a 2.4 GHz guest network .
  Make sure that your smartphone is connected to the same network as the wobie box – only then can the connection work.
• Avoid using repeaters or mesh systems during setup.
• You can find further tips in the article: My wobie box cannot be connected to the WLAN.

4. Check your smartphone

• Restart your smartphone for at least 3 minutes to clear the cache.
• Make sure there is enough storage space available.
• If possible, try setting up with a different device .

If none of the above steps help, please send us a message – we’ll help you!